Holiday Inn Express & Suites Twin Falls, an IHG Hotel

Great spot. Close to target, Costco, and food. Cody st front desk was great. Got us checked in and into a larger room. Much appreciated. The pool is warmer than most hotels and the hot tub was great. The pool area could be picked up and possibly add a trash can. I picked up random trash that was left and put it in the elevator trash. Pool could also be scooped of debris that was floating around. We had what seemed like a family of elephants above us on the 3rd floor. Just a tip, get the top floor next time. It seemed like the noise never stopped until 10:30pm. Breakfast was your standard Holiday Inn breakfast. Room was clean and worked great for us.

Hotel itself was nice but be careful of accidentally leaving anything behind. Not a huge deal but I left a satin pillow in the room not thinking it would be a big deal to call on my way back through town and pick it up then. I call and ask if it had been turned it. I started to give her the room number and before I could finish she cuts me off and told me there was nothing turned in. Didn't take any time to look at anything or even take any of my info in case something turned up. I asked what their policy was on items found in the room and she rudely replied they log it and keep it in "Lost and found". Ok, I can understand this but there is absolutely no way that pillow would not have been in that room because it never left. Again, it's a pillow- so not a huge deal but they might want to check with the employees and make sure items are not being taken when they SHOULD be turned over to the front desk to log & track. Especially for items that may be more expensive. Disappointed in the way they handled the entire situation. Please train your team members better to not take items that are left in the rooms.

Rented out the meeting room for my baby shower. It was very clean and easy to set up for what I needed it for. The staff at the front was very accomodating and helpful for this. My sister also stayed in one of the rooms there so she could attend the baby shower. And she found the room very clean and comfortable. She loved the breakfast in the morning and was able to find food for her gluten and dairy free diet. She loved her stay and said she would stay there again.